BLUE GATE
Frequently Ask Questions
While visiting a service centre in person is not always necessary for support, it can be helpful for more complex issues and to speak directly or explain physically to the technician yourself.
- Fees (or charges) at the service centre depend on the warranty status of the product concerned.
- If your BLUE GATE product is within warranty (subject to BLUE GATE product warranty terms and conditions included in your BLUE GATE product) repairs are done at no cost to you.
If your BLUE GATE product is out-of-warranty, repairs are done at a mini repair cost.
- YES! You can contact our technical support team at +2348022391475 or visit https://bluegateworld.com/service-centre/. Before you call, please ensure you have and know the product model and operational status.
Warranty claims are processed at our service centres. Our technicians will assess the product, and if it falls under warranty terms and conditions, the repair will be handled accordingly.
See warranty terms and conditions included in your BLUE GATE product for more details or contact our technical support team at +2348022391475.
To ensure your product warranties are honoured, it is important to keep your purchase receipts and comply with our warranty terms and conditions. Our service centres will assist in processing warranty claims.
The typical turnaround time for product repairs may vary depending on the complexity of the issue. Upon inspection at the service centre, our technicians will provide you with an estimated repair time.
YES!
We provide a helpline for technical questions before visiting a service centre. You can contact our technical support team at +2348022391475 or visit https://bluegateworld.com/service-centre/ for guidance and troubleshooting assistance.
YES!
For larger or high-capacity installations, we offer on-site service. Our Engineers/technicians can visit your location to perform site evaluation (if need be), installations, maintenance, and repairs as appropriate.
For further details contact our technical support team at +2348022391475 or visit https://bluegateworld.com/service-centre/.
Warranty claims are processed at our service centres. Our technicians will assess the product, and if it falls under warranty terms and conditions, the repair will be handled accordingly.
See warranty terms and conditions included in your BLUE GATE product for more details or contact our technical support team at +2348022391475.
Our service centre technicians are certified and well-trained in our products. They receive regular training to stay up-to-date with the latest technology and best practices.
We have a network of service providers to conveniently serve customers in major Nigerian cities. You can find our service centres in cities like Lagos, Port -Harcourt and Abuja by visiting https://bluegateworld.com/service-centre/ or by contacting our technical support team at +2348022391475 for help.
Our service centres are well-equipped to handle Nigerian product installations, ensuring that our customers have seamless and reliable setups.
Our service centres in Nigeria do provide support for legacy products. We understand the importance of maintaining and servicing older equipment, and our technicians are trained to handle a wide range of products.
YES!
Our technicians are knowledgeable about the unique power challenges in Nigeria. They are well-trained to offer solutions and guidance related to Nigerian power issues.
After-sales support is accessible through your point of purchase.
You can contact our technical support team at +2348022391475 or visit https://bluegateworld.com/service-centre/.
